We hope you never have need to contact our claims or medical assistance services. However, if you do, their numbers (also shown on your policy Schedule) are:

24 hour medical assistance:

+44 (0) 208 865 1642

Claims (Global Claims Services Ltd):

Tel: +44 (0) 208 865 1656

Claims Department
6th Floor
Central House
Clifftown Road
Southend-on-Sea
Essex
SS1 1AB

Opening hours: 9.00am - 5.00pm Monday – Friday

Claims for Legal Expenses:

Tel: +44 (0) 845 888 6674

Email: legalclaims@ptic.gi
Enterprise Insurance Company PLC
R22-24 Ragged Staff Wharf
Queensway Quay
Gibraltar

Opening hours: 8.00am - 5.30pm Monday – Friday

Claims for Schedule Airline Failure:

Tel: +44 (0)208 776 3752

Fax: +44 (0)208 776 3751

Email: info@ipplondon.co.uk

IPP Claims Office
22-26 Station Road
West Wickham
Kent
BR4 0PR