IMPORTANT: This information related to It's So Easy Travel Insurance policies only, not if you are a non-UK resident and bought one from one of the other insurers we link to on our international page.

We hope you never have need to contact our claims or medical assistance services. However, if you do, their numbers (also shown on your policy Schedule) are:

IF YOU BOUGHT YOUR POLICY AFTER 11 JULY 2011:

If you have a medical or non medical emergency, please call Mapfre Assistance on 00 44 1454 643 387

For all other claims, please call One Claims on 0044 1454 643 386 (if calling from outside the UK) or 01454 643 386 (if calling from within the UK)

IF YOU BOUGHT YOUR POLICY BEFORE 11 JULY 2011:

24 hour medical assistance:

+44 (0) 208 865 1642

Claims (Global Claims Services Ltd):

Tel: +44 (0) 208 865 1656

Claims Department
6th Floor
Central House
Clifftown Road
Southend-on-Sea
Essex
SS1 1AB

Opening hours: 9.00am - 5.00pm Monday – Friday

Claims for Legal Expenses:

Tel: +44 (0) 845 888 6674

Email: legalclaims@ptic.gi
Enterprise Insurance Company PLC
R22-24 Ragged Staff Wharf
Queensway Quay
Gibraltar

Opening hours: 8.00am - 5.30pm Monday – Friday

Claims for Schedule Airline Failure:

Tel: +44 (0)208 776 3752

Fax: +44 (0)208 776 3751

Email: info@ipplondon.co.uk

IPP Claims Office
22-26 Station Road
West Wickham
Kent
BR4 0PR