Complaints:

If your complaint relates to the sale of your policy please contact Customer Service Manager by telephone on 01480 220 673 or in writing at It’s So Easy Travel Insurance Ltd, 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.

If your complaint relates to an assistance or claims case, please view your policy wording for applicable contact details. 

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:

Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US.