Click4Assistance UK Live Chat Software

All policies cover medical expenses associated with COVID-19, click here for full details of our COVID benefits


Find out more about our claims procedures

Emergency Medical Assistance


It's So Easy Travel Insurance offer insurance cover with two main providers. All contact details are contained within your policy booklet and schedule. 


If you need emergency medical assistance abroad, please contact the appropriate 24 hour medical assistance line using the following details. Please check your policy number to ensure you are contacting the correct department.


For policies beginning ISETI/OK underwritten by URV or White Horse Insurance Ireland dac: +44 (0) 203 829 6684


For policies beginning ITS, IST, MT, MTLUK, MTLST, MTNRC, MTOWT underwritten by Millstream: +44 (0) 330 660 0548


How to make a claim:

If you have purchased our pre-existing medical condition policy, and your policy number begins with ISETI/OK, you need to contact 0203 829 6683 or email Alternatively, you can complete a claims form online at

For all other policy numbers which includes those beginning with ITS, IST, MT, MTLUK, MTLST, MTNRC and MTOWT - Telephone +44 (0) 330 660 0549 or email Download a claims form online at

If you need any assistance please contact our customer service line on 0330 606 1434 and we’ll steer you in the right direction.