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Contact our UK Call Centre
Monday - Friday 9am - 5pm
Closed Weekends & Bank Holidays
Monday - Friday 9am - 5pm
Closed Weekends & Bank Holidays
Rated Excellent by our customers
Contact our UK Call Centre
Monday - Friday 9am - 5pm
Closed Weekends & Bank Holidays
Contact It's So Easy
Contact our friendly UK call centre for quotes and enquiries
If you have any policy enquiries:
Telephone: 01223 785 513
To contact us whilst abroad +44 1223 785 513
Email: hello@itssoeasytravelinsurance.com
For emergency medical assistance, claims and complaints please select your policy number from the drop down below to view applicable contact details:
Policy numbers OKEIG/
Policies issued from 11/07/2022:
Emergency Medical Expenses: You MUST contact Global Response on +44 (0)330 094 6544
Claims: submit a claim online at www.imglobal.com/member/assistance/claims or by contacting Global Response on 0330 094 6546
Policies issued between 17/01/2022 and 10/07/2022:
Emergency Medical Expenses: You MUST contact the Mayday Assistance on +44 (0)1273 071784
Claims: submit a claim online at www.reactiveclaims.com or by contacting Reactive Claims on 01420 259062
Policy numbers ITS, IST, MT, MTLUK, MTLST, MTNRC or MTOWT
Emergency Medical Assistance: telephone +44 (0) 330 660 0548 or email assistance@mstream.co.uk
Claims: telephone +44 (0) 330 660 0549 or email claims@mstream.co.uk. Download a claims form online at www.csal.co.uk
Policy numbers ISETI/OK
Emergency Medical Assistance: telephone +44 (0) 203 829 6684
Claims: visit www.policyholderclaims.co.uk or contact the claims department on 0203 829 6761
Complaints:
If your complaint relates to the sale of your policy please contact Customer Service Manager by telephone on 01480 220 673 or in writing at It’s So Easy Travel Insurance Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.
If your complaint relates to an assistance or claims case, please view your policy wording for applicable contact details.
If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:
Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US.