For complaints:
For policies beginning ISETI/OK:
If your complaint relates to the sale of your policy, please contact Fred Chate, Director of It’s So Easy Travel Insurance Limited, by telephone on 01480 220 673 or in writing at It’s So Easy Travel Insurance Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.
If your complaint is regarding the claims service or emergency medical assistance, please contact Customer Insights Manager - Address: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. Telephone on 0203 829 6604 or email complaints@policyholderclaims.co.uk
For policies beginning ITS, IST, MT, MTLUK, MTLST, MTNRC, MTOWT:
If your complaint relates to the sale of your policy, please contact Fred Chate, Director of It’s So Easy Travel Insurance Limited, by telephone on 01480 220 673 or in writing at It’s So Easy Travel Insurance Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.
If your complaint is regarding the claims service or emergency medical assistance, please contact Millstream Underwriting Limited -
Address: 52-56 Leadenhall Street, London, EC3A 2EB. Telephone on +44 (0) 330 660 0581 or email mail@mstream.co.uk
If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:
Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US.
