Click4Assistance UK Live Chat Software

COVID-19: cover for medical expenses abroad and cancellation if you test positive: Find out more

Contact It's So Easy

Contact our friendly UK call centre for quotes and enquiries

If you have any policy enquiries:


Telephone: 01223 785 513

To contact us whilst abroad +44 1223 785 513



For emergency medical assistance, claims and complaints please select your policy number from the drop down below to view applicable contact details:


Policy numbers OKEIG/
Policy numbers ISETI/OK




If your complaint relates to the sale of your policy please contact Customer Service Manager by telephone on 01480 220 673 or in writing at It’s So Easy Travel Insurance Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.


If your complaint relates to an assistance or claims case, please view your policy wording for applicable contact details. 


If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:


Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website FOS can only consider complaints after YOU have received a final response from US.