FAQ

Our travel insurance products are available to permanent UK residents who are registered with a GP in the UK. Some of our products can also cover residents of the Channel Islands or Isle of Man. You need to be fit to travel at the time of purchasing travel insurance cover.

If you purchase a No Minimum Residency policy, you must be living in the UK, at least temporarily, and you must have unrestricted access to enter and remain in the UK.

None of our policies will provide cover for travel to a country or destination where the Foreign, Commonwealth and Development Office are advising against all or all but essential travel. If you have an essential reason for travel please contact us in the first instance to discuss your requirements.

All travellers should check the latest FCDO travel advice for their chosen destination at gov.uk prior to purchasing insurance or travelling. There will be no cover under this policy if you travel to a country or area where the Foreign, Commonwealth and Development Office (FCDO) or government are advising against all or all but essential travel. There is no cancellation cover if you are unable to travel due to the FCDO or government advising against all or all but essential travel.

The quickest way to contact the 24 hour medical assistance team is by telephone. The appropriate contact number can be found on your travel insurance policy schedule or in the policy wording.

Yes! When you are arranging your travel insurance, you’ll be asked if you are cruising and cruise cover will be added to your quote to ensure you gain the additional benefits such as cabin confinement and missed departure. Often this is a requirement of cruise operators, something you may want to check.

Some policies include cover for cruising as standard, so it is important to check the cover meets your needs.

We offer travel insurance schemes with various A-rated insurers including Allianz Worldwide Partners, Starr International Europe and Accelerant Insurance UK Limited. Please check your policy schedule or the policy wording to confirm the insurer of the policy you have purchased.

It's So Easy provides a range of specialist travel insurance schemes, some of which do not operate any upper age limit on Single Trip or Annual Multi-Trip policies. Get a quote online today, or discuss your requirements with our customer care team, so we can propose suitable products for your age and needs.

Your cooling-off period of 14 days allows you to go ahead and buy with confidence, knowing that you can cancel the policy if you change your mind, as long as you have not travelled or made a claim.

However, If you would like to proceed with a saved quote, you’ll need to contact us with your quote reference number, which is made available during the online quote journey.

You should buy your travel insurance as soon as you book your trip if you have opted for a product that included cancellation cover. In regards the trip itself, you are covered from the time you start your trip right up until the day you return back to the UK.

If you opt to purchase Annual Multi-Trip cover, please consider starting the policy immediately so you have cancellation cover in place, should anything unforeseen happen before you travel.

We accept all major debit and credit cards including American Express. You can make your payment online during the customer quote journey, or by contacting our UK team.

We provide a 14 day cooling-off period from the date of receipt of your policy documents. If you contact us during this period, you are entitled to a full refund provided you have not travelled or made any claims against the policy. If you are outside of the 14 day cooling-off period, please contact us to discuss your options.

Winter sports are not covered as standard. You can pay an additional premium to include winter sports cover during our quote journey.

It's So Easy has access to a range of travel insurance products, with cancellation limits from £0 to £15,000 per person.

We offer Single Trip cover for travel up to 365 days, and Annual Multi-Trip policies with a maximum duration up to 60 days per trip depending on the option selected. Available durations will vary depending on age and the policy selected.

The excess payable in the event of a claim will vary depending on the level of cover you’ve selected. Please view our benefits summary or if you’ve already purchased a policy, see the summary of cover in your policy wording.

We can’t cover undiagnosed conditions online but are often able to assess your needs with our insurers and arrange cover. Please contact us and we’ll look at the options with you.